Excellence in customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This assessment service gives you the privilege identify the best set of skills you need in your customer service team, and select the best employees to handle this critical function. also, this service is designed to help you assess the customer service team abilities, thier gap, and develope effective plan to close the gaps toward excellent customer service.
As part of this process, every team member will be analysed against the following parameters:
- Understanding and responding to client needs
- Imparting information
- Problem solving
- Demonstrating persistence with sensitivity
- Response to peak work loads
- Managing aggression and unreasonable clients
- Proactively promoting products and concepts.
This approach allows us to identify the strengths and limitations of your customer service team, allowing you to build upon these strengths and overcome limitations, in order to improve customer satisfaction and loyalty.