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Key Performance Indicators (KPIs)

Course Overview

KPIs are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation.

This workshop is designed to help participants who are working to find meaningful KPIs, find the best performance measurement, align measures to strategy, and use measures to drive improvement to reach targets and provides participants with practical tools to developing strategic and operational performance measures.

Course Description

The course delivery will be one day covering a broad range of topics and areas linked to explain how Strong KPIs provide insight into whether strategies are working, in programs, projects and services are on schedule, and on budget. KPIs focus employees’ attention on what matters most to success, and allow for measurement of accomplishments.

Course Duration

1 day

Course Content

What is KPI?
What is strategic
Strategic plan VS operation plan
The perfect KPI in CREAM technique
What are the KPI types?
Build the KPIs
Choosing the right KPI
Methodology to build KPI
KPI tree
Source of chosen KPI
Balance Scoured card (BSC)
Value Efficiency Analysis (VEA)
Targets
Baseline
KPI tools

Who Should Attend?

Employees with performance measurement/ management responsibilities
Senior managers or leaders who are establishing, leading, and managing performance management
Managers, planners and analysts who are part of a strategic planning and management team
Employees who are in charge of any measurement systems
Budget analysts who need performance information to formulate budgets