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Negotiation Skills

Course Overview 

Negotiation can help you achieve aims and solve problems. You will able to find creative solutions that lead to a win-win outcome to negotiations. The course will give you the confidence and skills to be able to plan and implement a successful negotiation, to deliver information in the most effective manner, using ethical procedures and to manage and plan a complex, high-level negotiation and how to work in a team.

 Course Description

The course delivery will be in one day covering a broad range of topics and areas linked to understand the process of negotiation – how to prepare, having clear aims and objectives, how and when to use different negotiating styles, strategies and tactics. It will give you the confidence to be a successful negotiator.

Tutors on the program use a range of experience and skills gained from working at an international level and offer a facilitative style to include discussions about developing analytical and communication skills that are necessary for successful business negotiations.

Course Duration 

1 Day

Course Content

  • our values and how they impact on your negotiations
  • understanding the nature of the gap between you and the other party
  • what does win-win really mean?
  • preparing for a negotiation
    • The Three Phases; Exchanging Information, Bargaining and Closing.
    • Skills for Successful Negotiating
    • Establishing Your WATNA and BATNA
    • Identifying Your WAP and ZOPA
    • Creating a Negotiation Framework
    • The Negotiation Process
    • developing a strategy for success
  • conducting a negotiation
    • establishing a productive environment
    • your negotiating team and their roles
    • opening a negotiation
    • Controlling Your Emotions
    • Deciding When It’s Time to Walk Away
  • skills you will need
    • assertiveness – how to be assertive, but not aggressive, in negotiations
    • questioning skills
    • listening skills
    • summarizing skills

Who Should Attend?

This course will greatly benefit professionals at all levels and productively enhance their negotiation skills with customers, colleagues, partners, suppliers, and other parties.


Mar 24 2020


8:00 am - 6:00 pm